Amy1- When I worked in Daycare years ago they enforced that we speak in positive words instead of Don't and stop, but there is a fine line with this technique. It does work better to keep away from the negatives but at the same time my coworker will explain everything in run on sentences. By the time she's done the kid is bored or confused and nothing sticks.
Be concise!
Though you're right there is a fine line. Sometimes if a situation is serious and requires immediate action my mind is more set on stopping someone from getting hurt than wordplay. I also like to go for the firm approach, looking the child in the eye and kneeling on their level when talking to them if they've done something wrong. I don't like things like naughty steps/chairs/corners etc. I prefer to explain things to a child and sit them quietly at the side somewhere or next to me for a few minutes (depending on age) and then let them carry on playing. Unless their behaviour keeps escalating then taking them to another room to talk to them and give them time to calm down.
I've been working with her for 6yrs, since her eldest boy was a year old and thought the years she's always come to me for advice on how to deal with them. I always thought it odd because I don't have kids myself but that never stopped her. Most of the advice I've given her is based on experience at the day care, what I've learned from mom and dad, or just common sense but she has never taken it. She'll explain a situation, sometimes in tears and I'll give her ideas of how to deal with it next time it happens and she'll rattle off excuses for why she can't. It's frustrating and there have been times in the past that I've told her, if you don't want to take the advice or even try it out then don't bother telling me about it. She loves her kids to death but that's where her parenting skills end.
It's like those Nanny 911 shows(which I can't watch cause they piss me off) where the nanny goes in and hears the sob story from the parents about how their kids are spawns of satan and then the nanny tells them that it's their fault and after the parents chance, the children fall in line. They need life to be uniform. They need to know that if they break one of mom or dad's rules that they will have a punishment.
At Holt's school they give the kids bracelets(similar to the one you get at hospital) and for good deeds they get circles and for bad deeds they get x's. The day before yesterday he was behaving well with me and as soon as I dropped him off his mom cut off his bracelet. Not long after he was acting up and not only ignoring her when she told him settle down but laughed at her(she tells me it's common for her kids to laugh at her) and I could tell she was getting really upset. So I suggested to her that she leave his bracelets on till bedtime and continue the good deed/bad deed regime at home. Thus making his reward and punishment uniform. She liked the idea but continued to cut them off.
It's almost as if she doesn't want things to change, or perhaps she's too lazy or afraid to change it? Either way I wish she would just shut up about it already.
You can't help anyone that isn't willing to help themselves.
No you can't. If she keeps complaining about it then she should either take people's advice and accept help or put up and shut up which isn' t the ideal but if someone's going to keep complaining about their situation then they should do something about it.
Her way of dealing with the bracelts seems daft. If it's working for her son and his behiour turns sour when she cuts it off then surely she'd've twigged that it's better to keep the bracelets on?

Assuming direct control...