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TheElephant


Member

Posted Fri Oct 2nd, 2009 1:54pm Post subject: Why is this place still so screwed?

While I realise that there are far worse things in the world, I liked it here until it was 'upgraded', and feel this forum needs a lot of improving. Even having had a break, and come back again, it feels like the clunkiest most backward forum I've been on in a long time. Certainly not one fitting for the fans of a gadget and tech fan.

I appreciate that all forums and websites have their own foibles, but there are a couple of really basic things missing here, and there doesn't seem to be much in the way of progress in making it any better.

Like most forums, the old version had an option to see a page with any updated or new topics since your last visit. This was the page that I had in my bookmarks list. The new version doesn't have that, so users have to find a different way of doing things. Today, the new method that I'm using, looking at the different sub forum areas to see if there are new posts since the last time I looked (basically just from memory, though it's every day at the minute, so that isn't difficult), stopped working.
The announcements forum, suddenly shows the last post as being from September 7th. Looking at the subforum shows that there are actually new posts. Having said that, the announcements area is a mess anyway. shouldn't it only be mods/admin allowed to open topics in there? I've been looking at that section hoping for some announcement that the forum has had som improvements, but sadly not.

Other ways of keeping up with what's happening might be by checking on users who's posts you like, and seeing their most recent posts. Not possible though. I can't claim to have been a forum user since they first existed, but it's a good few years that I have, and I can't actually remember one that didn't have a list of posts for each user. It also means you can't help with getting rid of the more subtle spam, as you can't see whether a post is from a new user, and compare any other posts they may have made.
It also means I can't look at the posts from the admins to see exactly what they've said about the forum, and any improvements that are in progress
Actually, I've just tried a search on 'andrew sampson', and for some reason, clicking on any of the hits takes you here: http://www.stephenfry.com/forum/topic/question-about-website#post-84405

Not ver helpful in finding the specific post he made which I felt was a tad whiny. Something along the lines of 'I'm not very good under pressure with people making demands'. Oh dear. Good job it's the Stephen Fry forum you're looking after, where the users are very patient, forgiving, and possibly due to the presence of forums like the SLOTMD area, very nurturing. I wouldn't move on to any other forums, you'll be eaten up and spat out in minutes. Maybe someone with the appropriate skill set should take your place? Or at the very least an honest 'I'm not really cut out for this but I'm all you've got' would be easier to swallow?

All these weeks later, the FAQ is still the pathetic near jerk note made to address the first couple of problems that reared their heads at the time of the switchover. Partly addressing the minor, but suddenly imposed use of 'gravatars'.

Maybe it's also due to the forgiving nature of the community here that there hasn't been a huge direct appeal to Mr. Fry himslef to get this area of his site improved. But he is being let down.
Maybe the focus of the site as a whole is more important. Perfectly understandable, but if the forum is a very low priority, let us know. If improvements are something not about to appear, let us know.

I mentioned a book as an aside in another thread, but I very much recommend that the admins and mods here read a book by Patrick O'Keefe about forums, communities and how to run them. I found it extremely useful when I tried to run a forum of my own. Sadly with little success, as I didn't have the time I needed to make it work. I'm not claiming to be an expert on running forums either. I have a little experience of being a mod, and also a game assistant on an online game, but this post isn't from the point of telling someone how to run a forum as a peer who does the same. Just as a user, who has an interest in the subject matter of the forum, and to some degree in how forums work.

None of this is aimed at the mods here. They had the same notice of the changeover as all the other users. None.


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PamJH


Member

Posted Sat Oct 3rd, 2009 2:55pm Post subject: Why is this place still so screwed?

I couldn't agree with you more on this. I used to spend tons of time here because it was easy to use. Without the "View recent updates" feature, I have to dig around to find any new topics that are posted. And the email notifications of updated threads? When I receive an update, it's usually about the post I just made. If I want to see any new ones beyond my own, I have to go back and open the thread, then close it again. To even get the updates you have to favorite everything.

Numbers of hits might not seem like a problem to many, but how do you judge how active a site is without tracking its hits? Perhaps this is done silently now, but it was instructive to see how many hits each thread received.

Not being able to find members for projects is another problem. We used to be able to search for them.

These problems are not being addressed. The tech thread where bugs are to be reported has received 1 response in weeks. And that was from Mr. Sampson who said "we're working on it." Who is working on it? And why cannot whomever is working on it come right out and say which features will return and which ones won't?

People are losing posts, they can't edit posts, they can't open private messages and their emails are incorrect. Updated threads don't show updates. All of these problems have been reported to no avail.

My take? Very little else is going to be changed. Those in charge are just going to wait for the complaints to stop. And those who are new to the forum since the change took place don't know what they're missing. And soon they'll outnumber old forum members so it won't matter in the end. And I'm not saying anything nasty about the new forum members, so I don't hope no one takes it that way. I was new on here myself once.

I feel terrible for the mods, really. They were blindsided by this whole thing and that was wrong. They were the ones we went to with questions and they had no answers. I still cannot believe that bit of nonsense.

Many people on here are very forgiving and that means they are higher-minded than I am and have decided not to sit and sulk as I have done. The members are terrific and a fun-loving bunch who are certainly better than I am at letting go of their annoyances. I wish I could do it. But I really can't.

I just happened across this post when opening the zero room. Don't be surprised if this is the only response you get. Most people won't even know your thread is here.


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Nitro


Member

Posted Sat Oct 3rd, 2009 10:07pm Post subject: Why is this place still so screwed?

I really have to applaud you both for being so honest and hope to god no one intrudes to whine about how 'mean' they think you are, or how 'impatient' or any of that.

You can't know what's broke and you can't fix it if you have blinders on.

This goes back to 'stakeholder impact'. Really, project management methodologies need to be learned by those 'in charge' and why those who use these methods tend to be more successful on projects than those who don't.

The users here, like it or not, are stakeholders. So are any future users. Please LISTEN. Don't just talk AT them.

Really? Wow.

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PamJH


Member

Posted Sat Oct 3rd, 2009 10:47pm Post subject: Why is this place still so screwed?

Since I can't edit my post mere hours after posting it, I meant to say "do hope" instead of "don't hope." Yet another problem.


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ratoutofhell


Member

Posted Fri Oct 9th, 2009 7:23pm Post subject: Why is this place still so screwed?

Have to say I'm in agreement. I've been unable to change my avatar back to my ratoutofhell cartoon, and my enquiry as to why has been ignored. In fact I just checked back and you can't read most of the thread because of the adverts down the right hand side. I haven't been on here anyway for a while as the site now routinely crashes IE8 on my pc, though the laptop seems to be coping...

Ho hum. In my experience, nothing ever gets better. No change is an improvement, everything gets worse...

"If you are dirty, insignificant and unloved then rats are the ultimate role model" - Banksy

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Fryphile


Member *

Posted Sat Oct 10th, 2009 4:59pm Post subject: Why is this place still so screwed?

I agree. It's like some crack dealers moved in on Sesame Street. Mind the bloody syringe, children. Don't play marbles with that crack cocaine, Timothy.

I think of myself as someone who is filled with love, whose only purpose in life was to achieve love. - Stephen Fry

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quantumofire


Member

Posted Sun Oct 11th, 2009 1:15am Post subject: Why is this place still so screwed?

It's infuriating, I joined only some months ago, but I can't see anyone's profile...mind you, I've taken mine off because I thought I was flashing.

And all these people posting sales crap does my head in. It just clutters up the topics.

I wonder is Stephen knows what's really going on...can anyone get a message to him and ask him to blog a comment about the state of this Forum.

http://quantumofire.blogspot.com/

Breaking contradictions in his mind was, to him, like walking through a winter forest snapping twigs underfoot.

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PamJH


Member

Posted Sun Oct 11th, 2009 2:18am Post subject: Why is this place still so screwed?

Quantumofire:

I have wanted to do that, but then I think he must know. I mean to say, it's his forum. I would hope he checks in on it once in a while. Do you suppose he really doesn't know?


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gadgetgirl


Member

Posted Sun Oct 11th, 2009 2:53am Post subject: Why is this place still so screwed?

I miss you all too by not visiting properly

That would be me.

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PamJH


Member

Posted Sun Oct 11th, 2009 3:46am Post subject: Why is this place still so screwed?

gadgetgeekgirl said:
I miss you all too by not visiting properly

I miss everyone, too. I used to be on the forum a lot, talking back and forth with people. Now it's too inconvenient. I missed all the fun we had planning the birthday book and such. Sigh.


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Soph


Member

Posted Sun Oct 11th, 2009 1:54pm Post subject: Why is this place still so screwed?

TheElephant said:
If improvements are something not about to appear, let us know.

This is an important point, don't we deserve to know that much? I would like to know so as I'm not clinging onto a false idea that improvements will be made.

I feel the forum is in a real state of neglect. We have been very patient, but do forgive if we have complained on ocassion; we are passionate about this forum.

Photobucket

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Nitro


Member

Posted Sun Oct 11th, 2009 2:06pm Post subject: Why is this place still so screwed?

For those of you with Twitter accounts, and I think are more than a few here, can't you do an @stephenfry + "copying the link to this thread"? I'm sure if he got these from you guys, repeatedly, he'd eventually do one of two things:

1) ignore it
2) address it

BTW and maybe this doesn't apply, but I have a friend who has an adage I think is useful to remember in Life:

"The amount of time and/or effort someone you know spends in maintaing contact with you, tells you everything you need to know about your importance in their life."

Really? Wow.

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PamJH


Member

Posted Sun Oct 11th, 2009 4:54pm Post subject: Why is this place still so screwed?

A fine idea, Nitro. But I'll probably get some not-so-nice tweets about complaining directly to the man.


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PamJH


Member

Posted Sun Oct 11th, 2009 4:58pm Post subject: Why is this place still so screwed?

Well, I just tweeted him, but as he gets so many tweets and follows so many people, I doubt he'll see it. But it makes me feel a tiny bit better.


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monochromeprincess


Member

Posted Sun Oct 11th, 2009 5:20pm Post subject: Why is this place still so screwed?

My analogy: a house hit by a hurricane no one knew was coming and all the people that are living there are looking around wanting to point out what was broke, wishing desperately the had the powers to fix what's been broken, but not being able to.

As hard as it is to say some of this stuff, and as hard as is to express this sort of frustration whilst also making it apparent that we are also desperately grateful and thankful for this place's existence in the first place, it is stuff that needs to be said. Because I for one am still so thankful, I appreciate the time and money sunk into this place, but at the same time I can't help but admit things have changed for the worse round here, and I would like to know, like everyone, what the status of this place is. Does that make sense? I don't think anyone is coming across as ungrateful, but I perhaps more than anyone is sensitive to the way in which I might be misinterpreted or seen as saying something I'm not. I am so thankful for this site. I love it to pieces. It's precisely because I love it so much that I feel what I do.

mp xxxx

p.s. i agree Pam - I wouldn't have seen this thread had you not tweeted. The only reason I come on the forum is for Fry a Day. Hell and high water could not prevent me from reading F-A-D.

@dreamingshadow

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